CPC records highest complaints on estimated electricity bills
By Lucy Osuizigbo The Consumer Protection Council (CPC), on Friday, said estimated billing system otherwise, known as “crazy’’ bills formed bulk of the complaints lodged at the council. Mrs Susie Onwuka, Head, CPC Lagos Office made this known at a workshop on Effective metering in Nigeria organised by the Nigerian Society of Engineers (NSE), Apapa Branch, Lagos. “The bulk of the complaints we receive in Lagos office on daily basis is majorly power related cases and estimated billing. The complaints lodged are overwhelming. “It was initially product complaints that had topped the chart, but services are beginning to get better. At the moment, complaints on estimated billing have taken over. “Consumers’ complaints have not been primarily about supply, but about billing for non-existent supply. Unmetered electricity consumers in the state have been lamenting what they described as outrageous electricity bills’’, she said. Onwuka, theref...